Call center hours are: Monday through Friday from 9 a.m. – 6 p.m. EST
Contact us by phone: 844-NY1SUPPORT (844-691-7877) For the hearing impaired, TTY phone number: 1-833-843-8829.
Contact us by Webchat: Chat with a representative.
Who is eligible to apply for ADRC services? This program provides comprehensive assistance to older adults, individuals with disabilities, and caregivers at risk of experiencing instability by offering personalized care plans, access to essential services, and support. Homeowners, renters, and individuals of all income levels can apply for ADRC services to ensure their well-being and stability.
Applicants can utilize the ADRC Portal to upload documents, check application status, access their account to edit or add information, and more, at any time.
The Aging and Disability Resource Centers (ADRCs) aim to provide substantial support and assistance to older adults, individuals with disabilities, and caregivers at risk of experiencing instability. Our services include personalized care plans, access to essential services, and support for various needs.
Certain communities that received funding directly have chosen to independently administer their programs. Residents with incomes up to 80 percent of the Area Median Income (AMI) may need to apply through their respective local programs.
Residents are eligible for ADRC services if they meet the following criteria:
Household Income: Household gross income is at or below 80 percent of the Area Median Income (AMI).
These income limits vary by county and household size.
A household may qualify based on current income or previous year’s income that is at or below 80 percent AMI.
Experiencing Hardship: A member of the household received unemployment benefits or experienced a reduction in income, incurred significant costs, or experienced financial hardship.
Obligated to Pay Housing Costs: The applicant is obligated to pay rent or mortgage at their primary residence and has arrears (overdue payments) at their current residence.
Risk of Instability: The household must be at risk of experiencing instability, demonstrated by having arrears owed.
No Immigration Status Requirements: There are no immigration status requirements to qualify for the program.
Utility Assistance: Households eligible for arrears may also be eligible for help paying utility arrears at the same residence.
Applications for all eligible households will be processed on a first-come, first-served basis, as long as funds remain available.
Households approved for ADRC services may receive:
Comprehensive care plans tailored to individual needs.
Assistance with housing, utilities, transportation, and other essential services.
Support for improving quality of life and maintaining independence.
Payments for approved services will be made directly to the service provider on behalf of the applicant. Applicant will be notified of the amounts paid on their behalf.
Applicants will need to provide:
Personal Identification: A photo ID, driver’s license, passport, or other government-issued ID.
Proof of Income: Pay stubs, bank account deposit verification, unemployment benefits letter, or other proof; OR documents demonstrating annual income, such as a W-2 tax form, annual statement of earnings, or completed income tax return.
Proof of Housing Costs: Signed lease or mortgage agreement, rent receipt, or proof of utility payments.
Proof of Residency: Utility bill, school records, bank statement, or other proof of current address.
Applicants will be asked to attest that they have experienced financial hardship and that the information provided in the application is accurate.
Call center hours are: Monday through Friday from 9 a.m. – 6 p.m. EST
Contact us by phone: 844-NY1SUPPORT (844-691-7877) For the hearing impaired, TTY phone number: 1-833-843-8829.
Contact us by Webchat: Chat with a representative.
If you’re an older adult, an individual with disabilities, or a caregiver seeking support and services – or if you’re someone trying to navigate the complex landscape of long-term care options – help is available. ADRC provides comprehensive assistance to connect you with the resources and services you need in your community.
ADRC stands for Aging and Disability Resource Center. We provide essential services, support, and information to older adults and individuals with disabilities to help them maintain their independence and improve their quality of life.
ADRC services are available to older adults, individuals with disabilities, caregivers, and families seeking support and resources. We serve people of all income levels, ensuring that everyone has access to the assistance they need.
ADRC offers a wide range of services, including personalized care plans, access to community programs, support services, transportation assistance, food assistance, legal help, and much more.
You can apply for ADRC services by checking your eligibility, completing our easy online application form, and receiving approval and assistance from our dedicated team. Our goal is to make the process as simple and efficient as possible.
Many ADRC services are available at no cost or on a sliding scale based on income. We aim to make our services accessible to everyone, regardless of financial status.
When you apply for ADRC assistance, you will be asked to show that your income is eligible and that you’re experiencing instability. You must sign a written statement that the information in your application is correct and complete, and that you will use the assistance for the intended costs.
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In some cases, the program may contact your provider and ask them to accept assistance payments on your behalf. If they do not agree or do not respond within a set time, your local program may give the money to you directly. Then you must use the money to pay the provider yourself.
Starting May 7, 2023, providers who accept direct payments for future services are not allowed to deny services for non-payment during the covered period. Programs making direct payments to providers may have guidelines to prohibit service denial for a specified period after the covered assistance.
To show housing or care instability, you may need to sign a written statement. You might also be asked to show:
A past due utility or rent bill or eviction notice
Proof that you live in unsafe or unhealthy conditions, or
Other proof that the program asks for
Programs can make their own rules for determining if you’re living in unsafe or unhealthy conditions and what proof to accept. Talk to your local program to find out more.
When you apply for ADRC assistance, be ready to show an agreement signed by you and your provider that shows where you live and your payment amount. If you don’t have a signed agreement, local programs may accept proof of your address and a written statement about your expenses, such as:
Proof that you paid utilities (like a water bill)
A statement from your provider, or
Other reasonable proof as requested
w housing instability, you may need to sign a written statement. You might also be asked to show:
Programs can make their own rules for determining if you’re living in unsafe or unhealthy conditions and what proof to accept. Talk to your local program to find out more.
ADRC services are not limited to renters. Homeowners experiencing hardship can also seek assistance. Programs such as the Homeowner Assistance Fund may be available to help cover mortgage, utility, or energy costs. Visit our Help for Homeowners page to learn about your options.
You don’t have to be behind on rent or utility payments to get assistance. Some programs offer help with future expenses. However, if you have overdue bills, the assistance you receive must go toward those before it can be used for future expenses.
You don’t have to be behind on rent or utility payments to get assistance. Some programs offer help with future expenses. However, if you have overdue bills, the assistance you receive must go toward those before it can be used for future expenses.
Yes. If your household is eligible for ADRC services, local programs may cover the cost of a hotel or motel room if:
You had to move out of your home and you don’t have a permanent home elsewhere.
You can provide hotel or motel bills or other evidence of your stay, and.
Your local program follows the rules for this assistance.
The questions and answers above are adapted from the Department of the Treasury’s revised Frequently Asked Questions on emergency rental assistance (ERA) to align with the services and support provided by the Aging and Disability Resource Centers (ADRCs).